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When a customer cancels “at the end of the period”, they keep paying until then. Churn & retention → Ending soon lists those subscriptions, so you can reach them while they’re still customers. OneMRR counts these subscriptions in MRR until the paid period ends; then they count as churn. So this is part of your current MRR, not revenue lost on top of it. At the top right is the email these customers get, Before it ends, with how many days before the end it goes and how it’s set to send. Edit in Setup opens it in Setup › Emails. Switch between Customers, the list below, and Results.
Ending soon, with the totals and the list numbered 1 and 2

The totals

  • Scheduled to end: the MRR of every subscription with a confirmed future cancellation, and how many subscriptions and customers.
  • Ending within 7, 30 and 60 days: how much is ending soon. The next 7 days is where to start.
The Overview also shows this in Needs your attention when anything is scheduled to end.

The list

Each row shows the customer, source, plan, MRR, when they asked to cancel, when it ends, the days left, and their Before it ends email. Filter by plan or end date, and sort by MRR or end date. Select a customer to open their details. Export CSV downloads the list. The email status bar above the list counts the customers by where their email stands (Needs review, Upcoming, Sent, Responded, Not sent, Failed). Select one to show only those. Emails still to come count as Upcoming, with the date they’ll be drafted or sent; Not sent says why, such as no email on file or the email being off. Three tabs follow each cancellation through:
  • Scheduled: still paying, ending on a set date.
  • Reversed: the customer changed their mind before it took effect. Their MRR never left, so it isn’t counted as a reactivation.
  • Ended: the paid period ran out, and it now counts as churn.

Results

Results has Month by month: cancellations newly scheduled, reversed, and ended as scheduled, with how many were emailed and how many kept their plan after the email. Below it, the Before it ends email’s own results against a holdout group. See Results.

Why Stripe shows lower MRR

Stripe removes a subscription from its MRR as soon as the cancellation is scheduled; OneMRR keeps it until it ends. That’s usually most of the gap between the two. Compare with platforms shows it as Set to cancel.

Reach them before they go

The Before it ends email goes to these customers a set number of days before their subscription ends. See Before it ends.