> ## Documentation Index
> Fetch the complete documentation index at: https://docs.onemrr.dev/llms.txt
> Use this file to discover all available pages before exploring further.

# Automations

> Choose what happens when a customer is flagged, and when someone cancels.

**Churn & retention → Automations** decides what OneMRR does on its own. Everything starts off.

## When a customer is flagged

For each [Churn Signals](https://docs.onemrr.dev/churn/churn-signals.md) rule, choose:

* **Notify me**: the flag shows on At risk, and owners and admins get a digest email.
* **Prepare an email**: a check-in email is drafted for you to review and send.
* **Email automatically**: the check-in email goes out on its own, within the limits below.

![When a customer is flagged, with the action choices outlined](https://mintcdn.com/one-mrr/q05aXT_0moaoPNhC/images/churn/flagged-actions.png?fit=max\&auto=format\&n=q05aXT_0moaoPNhC\&q=85\&s=23b0001afbe74c207eb23a8a3ce2ffde)

The email options need a published retention email and a verified reply-to address first.

## The retention email

Write it under **Churn & retention → Settings → Retention email**: subject, preview text, headline, message, an optional button, and a signature. It's friendly and low-pressure, and never mentions monitoring. The preview shows it as customers will see it. Select **Send a test** to try it, then **Publish**.

![The retention email editor with Publish and the preview outlined](https://mintcdn.com/one-mrr/q05aXT_0moaoPNhC/images/churn/retention-email.png?fit=max\&auto=format\&n=q05aXT_0moaoPNhC\&q=85\&s=80439aa37eec4e0ef32eebf44e5b396b)

Your brand and reply-to address come from **Churn & retention → Settings → Cancellation survey → Branding**. A reply-to address works only once you confirm it from the email OneMRR sends.

## Automatic emails

Under **Automatic emails**, turn sending on and choose:

* **Send after**: 1 hour, 1 day, 3 days or 1 week after the flag.
* **Sending hours**: when emails may go out, in your time zone, and a daily limit.

![Automatic emails settings with Send after and Sending hours outlined](https://mintcdn.com/one-mrr/q05aXT_0moaoPNhC/images/churn/automatic-emails.png?fit=max\&auto=format\&n=q05aXT_0moaoPNhC\&q=85\&s=e4d9f4018b06946c5bb877926782d132)

OneMRR never emails a customer more than once in 30 days, across retention and feedback emails, and skips anyone who has asked to cancel, opted out or replied recently.

## Cancellation feedback email

Under **Cancellation feedback email**, choose when to send your [cancellation survey](https://docs.onemrr.dev/churn/cancellation-feedback.md): when the customer asks to cancel or when their access ends, and how long after. **Last 30 days, as a dry run** shows who would have been emailed.

**Delivery history** lists the latest emails and what happened to each.


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